After your order is paid for, we will ship it within 24 hours, and 72 hours after shipment, you can track the specific logistic information of your package through the tracking number of the freight bill provided to you in our email. If you cannot find it, please email us for assistance (Ninkear.Service@gmail.com).
About shipping costs
All products in our store are shipped free of charge to EU member states, other countries will need to pay for shipping costs, the exact amount of shipping costs, you can check the amount of shipping costs in the payment is the order obviously.
About customs and taxes
1. The amount you pay at the time of payment is the sum of the purchase price of the product and the shipping cost of the parcel, the amount does not include any taxes.
2.For orders from EU member countries, we will bear the customs and other taxes.
3.For other countries, the customer is responsible for paying the customs duty and other taxes after the parcel is delivered to the local customs.
We use air freight for all product orders, and local courier using local UPS/DHL or local courier service company for delivery.
About Delivery Time
Delivery time in Europe is about 7-15 working days.
Delivery time in the USA and Canada is approximately 15-20 business days.
Delivery time for Australia and New Zealand is 7-15 business days.
Delivery time for Southeast Asian countries is 7-15 working days.
Delivery time for Middle East is 15-20 working days.
Delivery time for Brazil, Mexico and other countries is about 15-20 working days.
Other countries depend on the capacity of local transportation companies.
Note: If your parcel arrives in the local area and meets the local legal holiday period, your parcel will be delayed according to the local legal holiday period time.
About Delivery Failure
1. When your parcel arrives at the local area, if your delivery address is incorrect, unclear, or the recipient is not at the current address, we will notify you by email, please provide us with correct and clear information about the recipient within 48 hours, we will contact the courier company for reassignment, reassignment of the address may incur costs, the cost will be borne by you.
2. When your parcel arrives at the local area, if you don't have time to collect the parcel, we will contact the courier company to store the parcel to the local parcel center, the storage time is about 7 natural days, if you still don't collect the parcel after more than 7 natural days, the parcel may be returned or destroyed, if the parcel is returned, you will bear the transportation cost of the returned parcel, and if the parcel is destroyed, we will not compensate for If the parcel is returned, you will be responsible for the return transportation cost.
3. If your parcel arrives at the local customs and you are required to pay the tariff before you can collect the parcel, you are responsible for paying the tariff, and we will provide you with any assistance, if the parcel delivery fails due to your non-payment of the tariff, the parcel may be returned to or destroyed by the customs, and you need to bear the transportation cost of the returned parcel if it is returned to you by the customs, if the parcel is destroyed by the customs, we will not compensate your loss. compensate you for your loss.
EU Member States
DHL / GLS / G2G / UPS / PPL
Canada, Mexico, Brazil, Australia
EU Member States: France, Germany, Italy, Netherlands, Belgium, Luxembourg, Ireland, UK, Denmark, Greece, Spain, Portugal, Finland, Sweden, Austria, Estonia, Latvia, Lithuania, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Malta, Cyprus, Romania, Bulgaria.
Asian countries: Singapore, Malaysia, Japan, Thailand, Korea, Philippines, Vietnam, Indonesia, etc.
Delivery time is estimated, invalid address, customs clearance procedures, bad weather or other reasons may cause the delivery time to be longer than expected.