Shipping
About Shipping
Your order will be shipped within 24 hours after payment, and within 72 hours after shipment, you can track the exact logistics information of your package via the waybill tracking number provided to you in our email. If you can't find it, please email us for help (Ninkear.Service@gmail.com).
About shipping cost
All products in our store have free shipping worldwide
About Duties and Taxes
1. The amount you pay when you make the payment is the sum of the purchase price of the product and the shipping cost of the parcel, the amount does not include any taxes.
2. For orders from EU member countries, we will bear the customs duty and other taxes.
3. For other countries, customers need to pay the customs duty and other taxes by themselves after the parcel is delivered to the local customs.
About transportation
We ship all product orders by air and use local UPS/DHL or local courier service companies for local delivery.
About Delivery Time
Delivery time in Europe is approximately 7-15 business days.
Delivery time in the USA and Canada is approximately 15-20 business days.
Delivery time for Australia and New Zealand is 15-20 business days.
Delivery time for Southeast Asian countries is 7-15 business days.
Delivery time in the Middle East is 15-20 working days.
Delivery time for countries such as Brazil and Mexico is about 15-20 working days.
Other countries depend on the capacity of the local transportation company.
Note: If your parcel arrives in your local area and meets the local legal holiday period, your parcel will be delayed according to the local legal holiday period time.
About Shipping Failure
1. when your parcel arrives locally, if your shipping address is incorrect, unclear, or the recipient is not at the current address, we will notify you by email, please provide us with correct and clear recipient information within 48 days within hours, we will contact the courier company to re-allocate, re-allocation of the address may incur a fee, which will be borne by you.
2. when your parcel arrives at the local, if you don't have time to collect the parcel, we will contact the courier company to store the parcel to the local parcel center, the storage time is about 7 natural days, if you still haven't collected the parcel for more than 7 natural days, the parcel may be returned or destroyed, if the parcel is returned, you need to bear the transportation cost of returning the parcel, and if the parcel is destroyed, we won't compensate for it.
3. If your parcel arrives at the local customs and you are required to pay the customs duty before you can pick up the parcel, it is your responsibility to pay the customs duty and we will provide you with any assistance if the parcel delivery fails due to your reasons. Unpaid customs duty, the parcel may be returned or destroyed by customs, if it is returned by customs, you need to bear the transportation cost of returning the parcel, if the parcel is destroyed by customs, we will not compensate your loss.
Delivery time is estimated, invalid address, customs clearance procedure, bad weather or other reasons may cause delivery time longer than expected.
Your order will be shipped within 24 hours after payment, and within 72 hours after shipment, you can track the exact logistics information of your package via the waybill tracking number provided to you in our email. If you can't find it, please email us for help (Ninkear.Service@gmail.com).
About shipping cost
All products in our store have free shipping worldwide
About Duties and Taxes
1. The amount you pay when you make the payment is the sum of the purchase price of the product and the shipping cost of the parcel, the amount does not include any taxes.
2. For orders from EU member countries, we will bear the customs duty and other taxes.
3. For other countries, customers need to pay the customs duty and other taxes by themselves after the parcel is delivered to the local customs.
About transportation
We ship all product orders by air and use local UPS/DHL or local courier service companies for local delivery.
About Delivery Time
Delivery time in Europe is approximately 7-15 business days.
Delivery time in the USA and Canada is approximately 15-20 business days.
Delivery time for Australia and New Zealand is 15-20 business days.
Delivery time for Southeast Asian countries is 7-15 business days.
Delivery time in the Middle East is 15-20 working days.
Delivery time for countries such as Brazil and Mexico is about 15-20 working days.
Other countries depend on the capacity of the local transportation company.
Note: If your parcel arrives in your local area and meets the local legal holiday period, your parcel will be delayed according to the local legal holiday period time.
About Shipping Failure
1. when your parcel arrives locally, if your shipping address is incorrect, unclear, or the recipient is not at the current address, we will notify you by email, please provide us with correct and clear recipient information within 48 days within hours, we will contact the courier company to re-allocate, re-allocation of the address may incur a fee, which will be borne by you.
2. when your parcel arrives at the local, if you don't have time to collect the parcel, we will contact the courier company to store the parcel to the local parcel center, the storage time is about 7 natural days, if you still haven't collected the parcel for more than 7 natural days, the parcel may be returned or destroyed, if the parcel is returned, you need to bear the transportation cost of returning the parcel, and if the parcel is destroyed, we won't compensate for it.
3. If your parcel arrives at the local customs and you are required to pay the customs duty before you can pick up the parcel, it is your responsibility to pay the customs duty and we will provide you with any assistance if the parcel delivery fails due to your reasons. Unpaid customs duty, the parcel may be returned or destroyed by customs, if it is returned by customs, you need to bear the transportation cost of returning the parcel, if the parcel is destroyed by customs, we will not compensate your loss.
Delivery time is estimated, invalid address, customs clearance procedure, bad weather or other reasons may cause delivery time longer than expected.